Last updated: [DATE]. Please tailor the bracketed details to your actual operations.
Processing & dispatch
Orders are typically processed and dispatched within [1–2] business days. You will receive a tracking number by email once your order ships.
Cold-chain handling
Lyophilized research materials are stored and shipped under temperature-controlled conditions to preserve integrity in transit.
Shipping destinations
We currently ship to [DESTINATIONS]. It is the buyer's responsibility to ensure that ordered products may be lawfully received at the destination address.
Returns
Because our products are research materials, all sales are final once an order has shipped. We do not accept returns or exchanges except in the following cases:
- Damaged in transit: contact us within [48 hours] of delivery with photos and your lot number.
- Incorrect item shipped: contact us within [7 days] of delivery and we will correct the order.
Lost or delayed packages
If tracking shows no movement for [X] business days, contact [SUPPORT EMAIL] and we will open a carrier investigation.
Contact
[SUPPORT EMAIL]